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- #20: The Community Flywheel
#20: The Community Flywheel
A winning strategy to keep your clients happy

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Happy Monday EduCreator!
This weekend I learned about the power of discernment when growing a virtual community. Not everyone who signs up for our email list or accepts our invite to join our community is actually along for the Big Purpose. People have their own reasons for joining, but having a system like the Flywheel can really help you distinguish between community members that are IDEAL and those that are temporary because the intention is not aligned.
In today’s daily space, Coach Jacob really helped us understand the importance of seeking ideal clients that have the budget to actually work with you. It’s not just about finding the person that is where you were 2 years ago, it’s about finding that person and ensuring they also have the budget to invest in the products or services you’re offering.
We also discussed the importance of building community locally. While building virtually is great, we can easily be missing a ton of opportunity to connect with local businesses who need support integrating basic AI into their workflow. Everything from email marketing, to social media management and creating copy for ads and websites, YOU have a ton of value to give to the people and businesses right next door.
Have a great day!
Christel, Founding Principal OCC Metaversity
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Today’s EduCreator LIVE 🎙️ REPLAY
Monday Theme: Community Design
Topic: The Community Flywheel
What is a Community Flywheel?
It seems like it should be obvious, but focusing on delighting our community with products and solutions for their pain points is key for any successful businesses of the future. Gone are the days when businesses can get away with terrible customer services. With social media, businesses risk facing swift consequences that hurt their brand if they don’t treat customers right.
A community flywheel is a strategic approach to building a brand by fostering authentic engagement, encouraging user-generated content, and leveraging the network effect to generate sales.
It consists of five key elements:
1. Identifying the target audience and the communities they are part of.
2. Selecting "hero products" that embody the brand's value.
3. Supporting and bringing to life these hero products with exciting and authentic brand and customer stories.
4. Feeding the community with content to engage with and spur brand advocates to generate their own.
5. Making it easy to transact, both offline and online[1][3][4].
The community flywheel is particularly effective in the digital age, where brands can create a centralized experience and a "one-stop-shop" for customers, reducing community leakage and improving customer experience[3]. Agile ways of working, core marketing technology, and analytics are essential enablers for a successful community flywheel[1].
Citations:
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